SupplySafe
Support
For setup, supplier links, GPSR review workflow, exports, and storefront display.
Email support@supplysafe.appSupplySafe helps Shopify merchants collect, review, publish, and export GPSR product safety data.
Support covers app setup, catalog scans, metafields, supplier request links, supplier replies, review queues, CSV exports, report exports, and storefront display blocks.
Please include your myshopify.com store domain, the product or vendor you were working on, and what happened right before the issue.
Screenshots are helpful, especially for setup, supplier forms, review queue actions, or theme editor questions.
Open Start here first. It shows the first setup path and the next action for the store.
The normal order is: create GPSR metafields, scan the catalog, send one supplier link, apply the supplier reply as drafts, review, approve, publish, then export records.
Use your store's myshopify.com domain, such as your-store.myshopify.com. Do not enter admin.shopify.com.
You can find the myshopify.com domain in Shopify Admin under Settings, then Domains.
Reopen SupplySafe from Shopify Admin under Apps, then SupplySafe.
If someone from SupplySafe gave you a preview link and it no longer loads, ask them for a fresh link.
Supplier links do not require Shopify admin access.
Closed or expired supplier links intentionally stop accepting replies. Merchants can reopen or create a new request when needed.
SupplySafe is a product safety data workflow tool. It does not provide legal advice, guarantee compliance, certify products, or act as an EU Responsible Person.
Merchants are responsible for reviewing supplier information before publishing it.